Town North Mazda is a great dealership with which to do business. The Mazda vehicles are terrific and the people at Town North are friendly and helpful in every department.
Visited the service department the other day with minimal notice to have the camera's realigned on our 2018 CX-5 after Safelite couldn't do it (even though they said they could), after windshield replacement (OEM... make sure you go this way). Spoke to Harold Peevy before heading over and he told me he could get me out in an hour and a half. Got there, and they had me in and out in an hour with everything back in perfect working order. Much appreciated.
My salesperson Samuel was very helpful throughout the process. He answered all of my questions and even helped me to turn in my rental car, so that I could drive my new car home. The finance guy was also helpful and informative. Overall, my experience was excellent and I highly recommend Town North Mazda.
Victor Bernal was honest, informative, and helpful. He showed me why my tires needed changing, and the service took as long as he said it would. No hidden surprises. Customer service was great at this location overall! The only part I wasn't completely satisfied with is that my tire, which had a nail in it not too long ago, was not replaced although it is under warranty. I had a temporary plug in it just until I come in for service. I just wish the tire was replaced and not patched up. Even if patching is completely safe, its only fair to provide a new one considering what we pay for. Thank you anyway!
Purchased a CPO Mazda 6 this past weekend. The entire process was easy (granted mine was a cash deal). For some reason the wheel lock was not in the vehicle. I didn't discover this until Sunday. I went in Monday and Service had me in and out within 10 minutes. This is the way customer service should be. The only drawback at all is the older facilities. Yes, the used sales area needs to be updated. But the people over there are fantastic to work with. No pressure at all.
This process was the smoothest I've ever experienced in all my years of car buying. Samuel was professional and knowledgeable with purchasing my new Mazda. Frank also made the process an easy transition as well. It took no time to get us in and out! Thanks from Kevin and Melissa!