Customer Testimonials

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DealerRater Jun 11, 2021

The people at Town North are so friendly and courteous. They always greet me by my name, which is very nice. I highly recommend this dealership. I am a happy customer!

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DealerRater Jun 10, 2021

Knowledgeable sales staff. I felt they cared about me and wanted to provide a good sales experience for both customer and staff. Appreciate the small town feel in the busy metroplex.

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DealerRater Jun 2, 2021

The Service Technician, Victor Bernal, was extremely courteous and attentive to my time constraints. He kept informed on the progress of the work being performed. Checkout was efficient and expedient.

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DealerRater May 29, 2021

The people are so friendly and welcoming! This dealership is very easy to work with and always makes sure I’m a happy customer. I highly recommend them for service and for a great buying experience.

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DealerRater May 27, 2021

We have a long time family relationship with Town North Mazda. We can trust their car care and service department as well as the sales staff to help us in everyway. They give personal attention to their customers. Wouldn't go to any other dealer.

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DealerRater May 27, 2021

I told Victor about a recall I noticed and he looked it up himself when he could have just dismissed my findings. Greatly appreciated!! He had my car back to me when promised.

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DealerRater May 25, 2021

Car was damaged in flood. Service met with the insurance adjuster and made sure everything was covered. My car was damaged beyond repair, but I will be getting another Mazda from Town North.

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DealerRater May 23, 2021

Loved the experience with this dealership. Jason helped me a lot in getting the right car at the right price. I am very much happy with my car.

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DealerRater May 22, 2021

I had a fantastic experience when purchasing my new car. Isiah was so helpful and stayed late to answer all my questions. My Mom was so impressed that she ended up purchasing a new car too.

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DealerRater May 17, 2021

The GM Will Miller and salesman Dylan were the best and easiest people I have ever worked with at a dealership. They knew the car I wanted and were willing to go out of their way to get me the brand new car I wanted including changing out some of the interior parts with upgraded Mazada parts and switching out the color of the leather seats. I will highly recommend anyone looking for a new or used vehicle to see these two professionals.

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DealerRater May 14, 2021

I just bought a new CX5 working with Ash who's awesome! Everyone is friendly...the Finance team made things easy as well! By far it's the best car buying experience. I highly recommend this dealer. No haggling no nonsense

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DealerRater May 14, 2021

Hands down....the BEST car buying experience in my 51 years on planet Earth! Ash, Jason, and Craig were all fantastic. I'm in Norman, OK and I would NOT hesitate to make the 3-hour drive to Dallas again to buy another vehicle from Town North Mazda. BEST DEAL...BEST CUSTOMER SERVICE...BEST PEOPLE!!! No typical car dealership BS to deal with. Straight forward and honest. Far exceeded my expectations. The entire purchasing event was a pleasure. Highly recommend, and I am a customer for life.

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DealerRater May 10, 2021

Service was excellent. Always friendly, always accommodating. They never try to upsell me or fix things that are not broken. I trust them. I will not go elsewhere.

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DealerRater May 6, 2021

I really loved the video from the technician working on my car. I've never had this service before. Also, the waiting room was clean and customers were distancing themselves.

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DealerRater May 5, 2021

For anyone looking for a Mazda - Town North Mazda is the best - very helpful and friendly staff. Isaiah was great to work with and very knowledgeable about the car I was purchasing. He was patient in answering all my questions and kept me well informed about timing and next steps. It was a pleasure to work with Isaiah and I would highly recommend him.

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DealerRater May 3, 2021

I was promptly greeted and was given a video with overview of recommended services for my vehicle, was not pressured and felt recommended services were reasonable. I appreciate being greeted by the Salesman and feel valued as a customer, I will continue to do business with TownNorth Mazda and will recommend for future buyers!

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DealerRater May 2, 2021

Excellent customer service and product. Phone is answered by an actual person, not an automated system. I was recommended by a friend and I will recommend others!

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DealerRater May 1, 2021

Ash responded to my email inquiry within minutes. Once I arrived at the dealership he was available for the test drive. Very helpful answering questions!

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DealerRater Apr 30, 2021

Victor and his staff are always welcoming and helpful. Victor greeted me at my vehicle by name and had all paper work ready to go, Great job as always,

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DealerRater Apr 27, 2021

Great place to shop, will be returning every time I want a new car! Fast and friendly service! Thank you Town North Mazda crew! Will be returning!

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DealerRater Apr 24, 2021

Everything was great and Janeen and mechanics fixed the noise my car was making while working with Mazda to work with warranties so happy customer

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DealerRater Apr 23, 2021

Town North Mazda is a wonderful dealership. I've been taking my 2010 Mazda3 Hatchback there for service since I purchased it in June 2009. When I decided to purchase a new Mazda I went to Town North. They didn't have the color I wanted on the lot when I went but they got it in within 2 days. Everyone was extremely nice and helpful. I couldn't be happier with my 2021 Mazda CX-5 GTR! Thank you Town North Mazda!

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DealerRater Apr 18, 2021

If the dealership owner only also had tap to pay xxx terminals this place would be a breeze even more! Thanks for delivering the car

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DealerRater Apr 16, 2021

I came in for an oil change and it was a great experience. My wait time was low and the staff was super helpful and friendly.

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DealerRater Apr 16, 2021

Great place to shop. Nate was great. He listened not pushy very polite. Would by again. Frank in F&I was fantastic. Car had scratches that I thought should be taken out.

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DealerRater Apr 2, 2021

My experience at Town North Mazda was exceptional! Jason and Craig were so knowledgeable and professional. They made the entire process so smooth! Jason was not pushy as I have been to dealerships in the past and dealt with salesmen that were. He was very informative and patient. Craig made the time doing the boring paperwork fly by with his fun sense of humor and positive energy. I would 100% recommend anyone wanting a new car to come see Jason and Craig! The dream team!

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DealerRater Mar 31, 2021

Victor and his team always do a great job. Greet me at my car and are always knowledgeable and courteous. Victor always listens to my concerns and Gets my car fixed right the first time in.

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DealerRater Mar 29, 2021

I would definitely come back to this Mazda dealer!! They treat you great!! Arthur and Alex are the best. Arthur help me out with all my questions and it was very helpful.

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DealerRater Mar 28, 2021

Victor set up the Saturday service appointment with a choice of times. Crystal kept me posted on the progress of the service. The video of the vehicle was excellent and made quite clear the recommended work. One click to approve additional work.

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DealerRater Mar 27, 2021

I've been a customer of Town North Mazda since I bought my car in 2008. Victor has been my service guy since day one. As a female who knows very little about cars, Victor has always taken the time to listen to any concerns I've had, and then thoroughly explains the causes and how to fix things on my car. I've NEVER felt taken advantage of or misguided (like I have at other establishments). I've witnessed him personally go out of his way to find me the best parts or deals, and when he gives me a ...

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DealerRater Mar 25, 2021

Victor was very pleasant and accommodating. Really enjoyed the video report from the service tech. I have luxury car service experience and this surpassed that!

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DealerRater Mar 25, 2021

Great service as usual. Had rodent damage to the engine compartment, got taken care of quickly and efficiently. Victor is the best. We've been a Mazda family for 12 years.

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DealerRater Mar 11, 2021

Victor Bernal is the best. I can rely on him to make sure my vehicle has all the necessary work done. The service is always done right. Thanks

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DealerRater Mar 10, 2021

Excellent service by all members of the team! The facility is a bit outdated but the people were outstanding! Friendly courteous and efficient. Well done Town North Mazda!

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DealerRater Mar 8, 2021

Excellent service and communication! I was greeted with a smile, and the staff was very personable. They called me by my actual name every time spoken to.

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DealerRater Mar 5, 2021

Victor Bernal greeted me by name as I arrived. He explained what was needed for my service and which things I could wait to do for my next service. He went over and above to research my extended warranty to see if it covered the work that was needed.

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DealerRater Feb 25, 2021

Terry, Richard, Christian and Frank provided outstanding service and attention to detail! Town North Mazda is truly a team of employees who work together to get the job done for their customers. Would recommend to anyone.

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DealerRater Feb 25, 2021

Ash was very helpful and knowledgeable about the product. My delivery experience was a little delayed by the snow/ice storm, but they still worked hard to make the delivery.

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DealerRater Feb 25, 2021

I have taken my car to the Town North Service department for 10 years- Victor and the team are always amazing. They restored our foggy headlights and they look brand new!

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DealerRater Feb 14, 2021

Victor. Was great as always. The service at townnorth mazda is always wonderful. Will be back to townnorth evertime I need service .even though I don’t have a Mazda this place is always my place

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DealerRater Feb 11, 2021

Victor is our Advisor and he is very kind and always explained everything thoroughly. Most importantly he is very honest. Also, the entire staff are so warm and welcoming!!

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DealerRater Feb 4, 2021

I continue to receive excellent service from Town North. My service consultant, Victor Bernal, is exceptional. I trust him which is the highest compliment I can pay. The video of the work done by Chris, the service technician, was a nice touch!

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DealerRater Feb 4, 2021

Victor made a service appt for me without me even having to request it so I came right in and did not have to wait

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DealerRater Feb 3, 2021

Service was good. Crystal promplty followed up with a question I had texted her once I got home. Also, I was gently shown a new vehicle.

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DealerRater Jan 20, 2021

Everyone was friendly and helpful, especially Crystal, my service adviser . The person that checked me out was friendly. The restrooms need updating, however. The end.

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DealerRater Jan 19, 2021

He was very professional, made the experience really easy and the test drive was awesome, I would recommend him to everyone I know. Thank you.

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DealerRater Jan 16, 2021

This is our third purchase from this dealership. Each time I have felt we were treated very fair and well, offered good deals, and never pressured into anything we didn’t want.

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DealerRater Jan 2, 2021

Good experience with David Sparling. He was knowledgeable, responsive, patient, honest and not too much pressure. I have only one disappointment regarding the vehicle. I asked if it had park assist and was told yes. I have discovered that it does not.

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DealerRater Dec 30, 2020

Great service always. I’ve been bringing my car her for years now and I always get great and attentive service, highly recommended. The prices are also very reasonable.

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DealerRater Dec 27, 2020

Great communication & service done thoroughly and timely. Even received a video of what was checked on my car. Great job Town North Service! We would recommend to others!

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DealerRater Dec 26, 2020

Fabian was a wonderful salesman. Non pushy and very honest. Got me exactly what I wanted. Would recommend going through this dealership and Fabian 100%

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DealerRater Dec 20, 2020

Great service. Isaiah was always available to answer the many questions I had well before our appointment at the dealership. The process was smooth and easy, making Isaiah and Town North my go-to dealership for future purchases or trade-ins.

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DealerRater Dec 18, 2020

Fantastic service! Thanks Isaiah, Will and Frank in finance! The process was easy and seamless. Never felt pressured to make a decision one way or another. Thanks!

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DealerRater Dec 10, 2020

This is the third Mazda that I lease from Town East Mazda. I have always received professional service by all the sales team. Great service by all parties!

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DealerRater Dec 1, 2020

Very nice and punctual. Love the video they took of my car explaining the services needed. Victor was great!!! I did have to change my appt a few times and service dept was always very accomadating

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DealerRater Nov 24, 2020

Great service, very transparent and helpful . Sent video of work. Work was done in a timely fashion. My third Mazda, Never a problem at this dealership.

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DealerRater Nov 19, 2020

Great service. The video is very helpful. Thank you for loaner car. Crystal is so helpful. It would be helpful to put a "service" sign at the service road entry. Being a new customer, I passed up the entrance the first time.

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DealerRater Nov 14, 2020

Great service as usual (thanks Victor). The service videos are great idea and very helpful. Communication was great about how long things would take and I appreciate the loaner car. This is my second Mazda from Towne North.

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DealerRater Nov 5, 2020

Terry is so great!!! And Victor is also great!!! They always take care of me. And Terry always makes sure I get the car I want..

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DealerRater Oct 29, 2020

Work was done quickly and the ability to provide a loaner vehicle so I can continue on with my day made me trust that the service would be done well

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DealerRater Oct 23, 2020

Was definitely meant to be helped by Dylan. I have had the same dream car for 3 years now. Shared with him the details and he brought my dream car to life!!

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DealerRater Oct 20, 2020

Exceptional service felt the same way when I brought the car from mazda.. I cannot say enough about this location and how they treat their customers

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DealerRater Oct 18, 2020

Victor, my service advisor at Town North Mazda, is proactive and awesome! He took care of my scheduled maintenance quickly, found a small issue, and got that taken care of. Kudos to Victor for such outstanding work!

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DealerRater Oct 16, 2020

I received excellent service from Fabian. There was no pressure and he took extra time to explain all the features of my new CX30. Overall it was a very nice experience at this dealership.

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DealerRater Oct 15, 2020

Amazing service from Richard and Ashot. They both helped show me different vehicles that would fit my budget and made sure it was exactly what I wanted. Would recommend to everyone!!

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DealerRater Oct 8, 2020

Consistently excellent service from Victor, Crystal and the entire Town North Mazda family! A++ The service we receive will bring us back every time, even after a 30 minute drive.

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DealerRater Oct 6, 2020

Amazing experience, would definitely recommend to anyone. Laid out all of the options and helped find the best one for me. Looking forward to working with them again!

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DealerRater Oct 2, 2020

I had a wonderful experience, thanks to Isaiah! He even took the time to help me set up all the tech stuff. Thanks again for everything!

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DealerRater Oct 1, 2020

Fabian and Jason were great. Easy process, quick and professional. Answered all questions and thought of things I hadn’t thought of myself. Will definitely recommend!

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DealerRater Oct 1, 2020

I ALWAYS have an exceptional experience thanks to Victor and the service department. He makes getting my Tribute service a pleasant and hassle free transaction.

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DealerRater Oct 1, 2020

Fabian Santaella was exceptionally professional and straightforward (unlike pushy or inflexible salespersons at several other dealerships). We are very pleased with our buying experience at Town North Mazda.

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DealerRater Sep 26, 2020

The sales team (Dylan and Mike) were able to sympathize with my situation and went way above and beyond to help place my family into a new car after my wives' accident. We truly appreciate the kindness the Mazda team showed us.

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DealerRater Sep 24, 2020

Loved the contact-free drop-off and pick-up, which is so important these days. Thank you Town North Mazda for making my vehicle maintenance so easy.

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DealerRater Sep 24, 2020

Amazing customer service friendly environment. Thank ALEX YOU ARE THE BEST!!! I will refer oll my friends and clients to you. You are amazing thanks!

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DealerRater Sep 14, 2020

My service advisor Victor Bernal Always pulls thru with exemplary service, this time in 2 different emergencies in one week! Many, many Thanks!! I trust Victor to always take care of me and my family and do what is right every time!!

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DealerRater Sep 13, 2020

I love North Town Mazda and their courtesy towards customers. Victor has been there and my go to service guy since I bought my Mazda. I trust him with my car and his suggestions.

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DealerRater Sep 12, 2020

Great experience - start to finish. They really care about their service your satisfaction. I worked with Jason who was exceptional in his customer service. Will be back very soon.

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DealerRater Sep 10, 2020

David was very knowledgeable and easy to work with. I did not want high pressure you have to buy right away experience which is what they offered me. David was able to answer every question I had about the vehicle at the price that was agreeable to everyone.

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DealerRater Sep 10, 2020

Arthur was easy to work with and very professional. The dealership is pleasant and clean. The new building hopefully will happen soon. An easy experience.

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DealerRater Sep 3, 2020

Very fun to work with. They are doing a great work and keep up the good work. I like the way they treated me and my family.

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DealerRater Sep 3, 2020

I came to the dealership looking for a replacement SUV. Richard showed me the CX9 and patiently explained all the features available on that model. I now own a beautiful new SUV!

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DealerRater Sep 2, 2020

Fabián made the whole process of buying a new car so enjoyable! He made sure that I understood all of the features of my new CX-5 and got me a great price on the car AND on my trade in!!! I would highly recommend this dealership and Fabián.

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DealerRater Aug 28, 2020

I purchased my 2008 CX-9 GT in 2008 from Town North Mazda and every time I've had service, from reception, to workmanship, to checkout has been exemplary. My family has purchased 3 vehicles from them and we have always been treated right. I won't take my car business anywhere else.

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DealerRater Aug 22, 2020

I just showed up to ask if they could do maintenance due and state inspection and it took less than a minute to have my car into the garage.

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DealerRater Aug 15, 2020

I had my CX-5 serviced at North Town Mazda on August 14 and they did an excellent job. I love the short video I received that showed the work done on my vehicle.

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DealerRater Aug 15, 2020

Came for an oil change and tire rotation. In and Out in 35 minutes. Plus they gave me a video from technician explaining all the items he checked for me.

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DealerRater Aug 15, 2020

Great customer service, efficient and proper vehicle servicing, I purchase new tires and the service plan that accompanies the tire was needed sooner than I expected! I was in and out in under an hour! Victor Bernard is always a great help!

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DealerRater Aug 7, 2020

This is the first time I went to north town Mazda for service and it was a wonderful experience everyone is nice they listen to and try to solve your problem ASAP

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DealerRater Aug 6, 2020

Arthur was great! Extremely helpful and friendly. He made this the best car buying experience that I’ve ever had. I would happily recommend him to anyone looking to buy a Mazda.

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DealerRater Aug 4, 2020

I was well taken care of by Crystal and her team! I was kept informed and made sure my car was in top shape. Even the service man bringing my car to me made sure I was taken care of. My experience keeps me as a loyal customer.

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DealerRater Jul 29, 2020

Victor and his team were great. Victor kept me informed via text and I could watch their evaluation of my CX3 on my phone. If there was a question, Victor came in to the waiting area and showed me the part in question and asked me what I wanted to do. The service here at Town North has always been superb.

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DealerRater Jul 25, 2020

I dealt with Richard Blye and Crystal Ramirez when buying my new Mazda. Richard was very knowledgeable on the features of the CX-5, and answered all my questions. He was friendly and made the car buying experience low stress. I would recommend him to my family and friends. Chrystal helped me schedule some modifications to my car. She told me when the work would be completed and met her commitments. I was very pleased with Town North Mazda, and hope the good work will continue as my car ages and requires servicing.

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DealerRater Jul 24, 2020

Arthur and the crew at Town North Mazda did a tremendous job. Great people, good follow up and honest! Bought a new CX30 so I shopped other dealerships in the area. Not even close on value and professionalism, Town North was by far superior in all categories. Do yourself a favor, if you are looking for a small SUV, test drive a CX30, if you like it, but from Town North Mazda.

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DealerRater Jul 23, 2020

Service was great, I really liked that new video feature that showed them working on my car in the shop. It was texted to me while I waited.

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DealerRater Jul 23, 2020

Town North Mazda does not try to up sell anything. The service is straight forward and always completed without issue. I also love the video of the vehicle they make as they walk through the service.

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DealerRater Jul 19, 2020

You need better concessions and improve gift shop. you are missing out on a lot of sales revenue because of that. Dealership needs some cosmetic improvements. But service is great!

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DealerRater Jul 14, 2020

They greeted me, quickly took my information, and serviced the car well within the allotted time. The waiting area was setup for social distancing and the personnel on site were all wearing masks.

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DealerRater Jul 10, 2020

Town North parts and service always a great experience. No issues and was done in a short amount of time. Good job. As. Did. Did

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