Customer Testimonials
They were fast and completed the services in a timely manner. Communicated well and kept me in the loop along the way.
I was brought to this survey after I did my first service last Friday. But I would like to say that Town North Mazda is an amazing dealership for everything I have transacted with them so far. They made my first-time car purchasing experience a smooth and easier one during the crazy time for auto market! The staff there are very nice and helpful. I felt at home whenever I visited them. I will definitely recommend this dealership!!
Victor Bernal was a tremendous help with servicing my grandson's Miata. Victor helped me with my 2004 Miata from 2004-2012 and did a great job. The fact that he has been with Town North service for 24 years gives him a wealth of practical experience on the service drive. Victor guided the process from the appointment stage all the way through a fairly complicated 13 line repair order. Well done! (However, I did have one experience that was less than good. When we arrived to pick up the car, the advisor on duty had difficulty getting the attention of the valet "...
Richard is amazing and help me to get a good deal. Thanks to Finance Department!
The staff here made a new car purchase a very pleasant process, which has always been the case in my previous experience. It should be fun and not a hassle, and I appreciate that a great deal.
I loved the video the technician created explains what was wrong with our vehicle and walked us through the fix he made.
Always friendly, courteous and efficient service. Have been going to this dealership for years since we bought first Mazda. We have owned 4 Mazdas and love our CX9.
It was a pleasure working w Rick, Ash and Will, they are very knowledgeable and friendly. This is my 3rd car I buy here and will definitely recommend!
They were very friendly on the phone, as well as in person. David spent over an hour with me when we first met, as did Fabian the next day. All in all, the process was painless and organized. I would recommend this dealership to anyone! And, I love my MX-5 RF Club!
from me being from the car bus myself they were the best i have ever been to. eveyone was great to talk to they made the process go great, if i was ever going back to the car bus they are the one i would work for thank you again
I have never been so pleased while buying a car. They LISTENED when I told them I had a limited amount of time and the process moved very quickly! Although I was the one in a "hurry" I never felt rushed by Fabian. He was very knowledgeable and answered all my questions. I got the absolute perfect car, and I'm in love!! Craig in finance was great and was also knowledgeable and kind. These are very nice folks. This is my second time to buy from Town North Mazda, I'm glad I did!
I received a warm welcome from all the employees to begin, then the timely video reviewing my car's service inspection and needs. Scheduled maintenance completed with car being returned to me within the hour.
Really amazing services. Have a specific video to record the exam process and then take the parts where it requires fixing to me (filters) and still ask my opinion if I want to fix them here. 100/100
I had my car towed to Town North because it was close being from out of town. What a lucky break. From the moment I arrived at the dealership with my car I was greeted with genuine concern and a desire to help. I immediate felt as others came and went in the office that this was a professional operation. They met every promise they made on time of service and I was so surprised to get a video by email of their initial inspection of my car. I would recommend their service department to anyone.
Alec Shea was very helpful and professional. He went above and beyond showing me what was happening with the car while it was on the lift.
I have been having my vehicle serviced at this dealership since 2004 and the service has always been excellent. In particular, service advisor Victor Bernal has been outstanding.
They treat you as a family, great service, great prices. Respectful personal. They always keep promise
When I purchased my Mazda in 2015, I decided to exclusively go to Town North for all my maintenance and repairs needs. It has proven to be a wise decision!
When I purchased my Mazda in 2015, I decided to exclusively go to Town North for all my maintenance and repairs needs. It has proven to be a wise decision!
I bought two Mazda from this place within 11 months. Everyone is professional and welcoming. Ash, my sales rep is outstanding, knowledgeable and attentive. Their management and Finance team are excellent. They structured the finance terms for me the way I requested it. Go for a visit and confirm for yourself!
Great experience while buying CX-5. Alex and Ash are the very friendliest car salesmen I’ve ever met. They made the whole process easy and pleasant. Great team of people at Town North. Thank you.
Great service as always. My car was serviced as promised and I am very satisfied.
Very good helpful and honest. Like doing business here. Anna and victor made every thing work
My car was returned earlier than expected. Appreciated the service. Even with the remodel, the waiting room was spacious with plenty of seating.
I have bought several vehicles from Town North. They are honest and easy to deal with. No haggle upfront pricing - no hidden fees or last minute dealer add-ons. I have had 2 vehicles delivered to my doorstep with minimal paperwork to sign. Will Miller and Ash Galoyan are a pleasure to deal with!
My car were serviced very carefully, their associates are helpful and professional. I am very happy.
Bought a 2022 CX-5 Carbon addition. Great service and professional staff. Highly recommend. Had plenty of options to chose from.
The easiest vehicle purchase ever, in and out with my new CX5 just a few hours later....
Jason (sales) and Craig (financing) were great! They made the buying experience cordial and very professional. They listened to my needs and rather than making the sale confrontational or a cold interaction, I came out with a very positive experience of the car buying process. I was able to get the car I wanted at a reasonable price and APR. The facility is undergoing renovations and construction currently so it doesn’t currently have the fancy showroom yet but Jason & Craig are gems! I would highly recommend working with these two employees and my overall experience at Town North ...
Working with Fabian was a real pleasure. He is extremely knowledgeable, very patient and a real customer advocate.
Customer service was friendly, respectful and knowledgeable. The department maintains a family friendly environment for its customers.
thanks to anna, the attention was very good and the oil change service was very fast
I shopped several dealerships, this was far the best selection. Staff was friendly and courteous.
It went very well. They had me in and out in less time than quoted. The service personnel were polite and kept me informed and explained everything.
Arturo was a great salesman, not pushy, and worked with us regarding the price. Wish that the dealership would be more considerate with allowing us put more of the amount on our credit card.
Purchasing our first Mazda at Town North Mazda was amazing. Christian was polite and non-pushy. They worked with us to get our payment in a range that we wanted. Great Job. Also appreciated Christian going over all the details about the car. We will definitely be back for our next car.
The car needed an Inspection as well as it also needed Filter changes Job well done
I LIKED THE VIDEO SHOWING WHAT MY CAR NEEDED & WAS TOLD HOW $$ EXTRA BESIDES THE OIL CHANGE.
The staff was really welcoming, nice and helpful with whatever questions we had and in the process of buying the car, they guided us through.
I wouldn't take my car anywhere else!! Mike, Perry and the whole dealership are Great!!
Great experience despite a bit of adversity. First class car dealership that makes everything awesome.
Everyone from the sales and finance department were very helpful and friendly.. My salesman Mr Girt was AWESOME!!
I just had my car serviced and what an awesome experience. I could text with service manager Victor (who is awesome) and I got a video explaining and showing me what was happening with my car. That was very helpful. I love all the changes!
Staff was friendly, they got me in and out by the time they quoted me.
Exceptional service! Close communication with Victor so I always knew what the status was. The videos from the service technicians are probably the best idea I have ever seen.
Everyone is very helpful, very professional and kind. I was given a bottle of water, as I left my drink in the car. Also the hard wire to use car play was fixed and I was shown what to do.
From the get go the sales person, Jason was trying to understand what he could do for me to get me in a car that day. Ultimately because of the service of everyone involved I walked away with a decent deal on a cx5, would definitely go here again !
The best service department in town! Victor and Aaron or phenomenal and make you always feel like a VIP
A truly amazing experience! Thank you to the amazing staff. The most professional dealership I have ever been to! What an amazing way to buy a car. Everything about the car was explained to me, all the wonderful safety features. I couldn't be happier!
Town north Mazda was the second dealership I saw the first ones were really rude and felt like because they had the cars they could talk to me any kinda of way but town north Mazda was awesome they took there time went over everything not pushy at all help me find my best option for both car and financing. It was my first time getting a car from a dealership and I’m glad I went to town north Mazda
Everyone was very friendly and eager to answer any questions I may have had. They are very efficient and got me in and out in no time.
Everything was pleasant about this experience. There is nothing we dread more than pushy car salesmen, and this was NOT THAT! Neal and Christian were on the front end, While Craig and Terry were on the back end. They are down to earth, caring, no pressure, and helpful. The car business is weird right now, and cars basically are selling themselves.. But they are building (what is going to be) a brand new facility next to the existing space- and if they are this way now...always stay this chill and we will forever be recommending your dealership !
My daughter and I went in to look at new cars, and spent about 45 minutes narrowing down the price for 2 potential vehicles. After leaving to consider the deal options, we returned and spent less than an hour signing the paperwork and getting the rundown on the new CX-5. Fabian and Alex were both especially helpful!
Service was prompt and professional. It’s nice to be with a dealership who makes you feel like they’re genuinely glad you’re there, instead of treating you like they’re doing you a favor. Such a welcome relief from the nightmare my family and I experienced at Mazda in Mesquite.
Taken back immediately, completed routine service within the time projected. Although routine, car was checked over and video of the service person's activity provided excellent information.
Once again, my recent visit to Town North for Service went flawlessly. In addition to the scheduled Oil Service I got 2 upgrades for Sirius Satellite to fix an occasional connection issue. Victor and the entire crew were outstanding as usual over the last 9 years (and 8 cars) in dealing with Town North. And now they’re building an entirely new complex to take the experience to the next level. I can’t imagine a more pleasant group to work with!
They took my car on time finishing up with a video I could watch showing key points about my car..Very Cool! Covid protocol seemed to be adhered to with exception to just a few. Looking forward to new building so we can have a car wash and nicer area to wait for the service to finish.
We enjoyed working with Arthur. He was very patient with my daughter (a new driver) and made her experience a fun one. Finance had everything ready to go for us and got us in and out in record time.
Excellent friendly service!! They picked me up ordered lunch and helped me close the deal in a day. Highly recommend!
Victor is great he explains everything that is going on with the car and what work is needed
The guys in the service department are very helpful and friendly. They are also Straight Shooters and don't try to so you something you don't need. I've always had good service there. You may wait a while but it's worth the wait.
I got the exact service I need with your specialists in Town North Mazda. Thank you!
The service is always excellent. The staff is consistently friendly, efficient and thorough. I will continue to return for all my repairs.
Good service, I trust Victor Bernal and keep coming back because of him. Thank you!
Aron in service did a great job. Kept me informed the whole time. Very professional.
Thanks for getting me in quickly for service. I loved the messaged video of my car getting serviced. Everyone was nice and very helpful. It’s my second Miata and I love it.
Great dealership! Service department and sales are A1, Very detail oriented.. I highly recommend this dealership over others!
Great service as always! Service department went above and beyond to keep my car in top shape.
Fast, efficient service both in sales and financing. I will recommend this dealership to friends and family as well as return myself for any future needs.
The service is always great! My normal service advisor was out but Amy took good care of me. They were short handed the day I was there but they still provided great customer service.
Town North Mazda is my automobile dealership of choice. My experience of excellent customer service along with a wonderful product keeps me going back. I am now driving my 5th Mazda in 19 years. This is my 4th Mazda experience with Town North Mazda.
Great staff and great service! I appreciated the video that explained what was being done to my car. Very cool idea!!
It’s the best service I’ve ever had!! Thank you so much!! You’re the best!
We have purchased four vehicles from Town North Mazda and have thoroughly enjoyed each sales experience and all of the service appointments along the way. We plan to continue purchasing Mazdas in the future for ourselves and our children.
Great customer service. Clean waiting area. Friendly staff. Appreciate video and personal update by Chris.
Great service, took awhile and had to wait for a car to be moved that was blocking the exit.
I am very pleased with the work that Town North Mazda has done for me. They have some very good, experienced mechanics, and always perform exceptionally good work on my old Mazda pickup. I know I can rely on them and I truly appreciate their experience. I got 4 new tires and an alignment for a lot less than other places would quote me. The handling is a dream now, thanks to the expert alignment! The customer service person Aaron was great and enthusiastic also, I appreciated his friendly manner, attention to customer service, and fun loving conversations.
Quick and easy experience! The team was great at explaining everything since it was the first time my car was serviced here.
The service experience always exceeds expectations and Victor is very knowledgeable and friendly and I will keep bringing our Mazda's to Town North for service.
Víctor is always helpful, keeps you informed! He is willing to answer all questions. Thankful for the good service.
Great service. Nice people. Will definitely be coming back to have my car taken care of
I like the video explaining the issues with the car. That is very helpful. Very friendly staff.
Fast service and the employees were very professional and I even got a video from the technician explaining any findings on my car.
Great experience in leasing a new vehicle. Thanks to Terry for his time and patience.
Jason helped us with a great concern. They gave us the best deal compared to other Mazda dealers. We appreciate the service. Thank you.
Hardworking Staff.They listened to me ,made sure I obtained the Technician's Work Video.Thank you.Thanks Aron.
Really like this dealership, very attentive, knowledgeable and they take good care of their customers whether you just bought from them or never bought from them. Highly recommend.
Victor Bernal is an exceptional person who always takes care of my needs on my Mazda 3
They were fast nice and affordable!
Feels like a small town dealership. They do it right. The technician video was very professional. Prices are also extremely reasonable. We will back, and are excited about their new construction as well!
Great experience! Thanks to Will, Fabian, Craig, Alex and Isaiah. I appreciate you guys. We hit a snag but you guys made sure I left happy. I love my car and its one of a kind! Cheers
Victor is always so welcoming and professional. He greeted me by name right when I walked in to the service center, without me even saying hello. Always a great experience when I come to Town North.
Awesome customer service experience and details regarding vehicle service issues. Loaner car provided I did not have to miss or wait for any appointments. I Plan to return for maintenance when needed.
Victor was great, got me right in, love the video inspect of my car by service tech. This is like being in service area with tech looking over your vehicle.
My advisor Crystal Ramirez kept me informed through out the process. The technician was sending me Videos of what he was doing and telling me of finding of my car. That was pretty awesome. My husband took the car in so I was forwarding the info to him. The techyeven came out to talk to him. The only thing that was unacceptable was that I had an appointment and the wait was 1 hour 1/2.
Victor was great to work with. He checked my Extended Warranty and it covered my new tire, no charge. He is fantastic and truly took care of my situation.
Victor was very helpful in ordering the windshield and get it replaced as quickly as was possible. Did not buy my vehicle here but will definitely go back.
The staff is always friendly and professional. I also love the video that the Senior tech sends to give me an idea of whats going on with my vehicle. It makes me even more comfortable with bringing my vehicle in.
Fabian was friendly and very helpful. He listened to what we had to say and was very fast
Feels like family...the Town North Team always goes beyond what's expected to ensure a very professional, clearly communicated experience. They offer a personal and genuine interest in my situation and I never feel as if I am an inconvenience. They are helpful in answering my numerous questions so that I can make the best decisions for my budget and my vehicle(s).