Customer Testimonials
Aaron was great at keeping me informed at was happening to my car and loved the fact that I also got a video confirmation from Dalton the service tech too! Everyone was fantastic, thank y'all so much!! Keep up the great work!
Mike, Sammy and Frank made the purchase of our CPO Mazda CX-9 GT a painless process. The newly remodeled Sales and Finance areas are super comfortable. Thanks
Excellent customer service. Our sales associate, Michael Leyzerzone, was well-informed and timely in his responses.
Traveled to Town North Mazda to make purchase due to sizable inventory and was not disappointed. Staff was organized and efficient !
Victor was most helpful with my key fob situation. Even though the tow truck driver that I hired left the vehicle at the front of the dealership, Victor said they'd figure it out to get it into the bay for service. Four mechanics actually came out and pushed the car into the bay for service. Once the new key fob was programmed, I was on my way.
The remodel looks very nice. Pleasantly surprised to have my car taken in at my actual appt time
Despite the construction that is currently done at the location, the service was excellent. The service technician sent me a video with his recommendations for repairs.
Good experience. Not stressful or what you would think of the old days of car buying. Smooth, informative, pleasant. Reasonably fast process all around. Confusing at first as construction eliminated the showroom appearance from outside.
Isaiah was a pleasure to work with, enjoyed working with him. Ask for him when looking for your next car,
Isaiah Randolf was one of the most straight forward car salesman I have dealt with, and did not engage in typical pressure tactics or subterfuge which is common in the field. I would go back again when the need arises
The staff at Town North Mazda are very friendly and helpful. I had the pleasure of working with Brent Levy - very knowledgeable & welcoming service!!! I highly recommend this dealership for future car buyers.
Absolutely amazing. The customer service is outstanding. Special thanks to Aaron and Victor for their incredible dedication and care in my case.
They are very friendly, informative and aren’t pushy about service options. I feel like my car is in good hands!
Isaiah and Craig made my experience easy and personal. I would highly recommend purchasing here.
Had the pleasure of working With Terry M. Excellent knowledge of the car. Reviewed all features. No hard sell, no trying to upsell extended warranties. No hidden charges. Highly recommend..
Great customer service. Checked everything on my car and clearly explained all that they did.
Great service and a nice place to wait and work. Service was on time as promised
Excellent service every time! I appreciate the service advisors and the repair professionals care and attention to detail to keep my car in top shape!
I had great service this time for my oil change. They got me in and out in a timely manner and they had a driver to drive me to work and pick me up tk het my car. Such a life saver and will recommend. Mike who drove me was so nice and Alec did a great job taking care of me from the service department.
Victor is service always does a great job! We've bought several cars there and Victor and your service department are a big reason we are customers!
Doing a good job |Will be back soon for the completion of the job and look forward to it.
Every one that helped me was professional and kind . The video service update was very cool but a little hard to hear. My service advisor Victor was super helpful and very fast.
Alec was my intake specialist at the Town North Richardson. He was prompt, informative, and provided great service all around. The technician who took care of my car was all very careful and precise with the work performed on my car. The video filmed was a very nice touch and helpful to know status and condition of my car while I was being worked on.
Very friendly staff, felt more like a family opposed to a high pressure sales company
I discovered corrosion on the battery after needing a jump and Town North Mazda was able to squeeze me in for a car battery replacement the next day.
Excellent service by Town North Mazda has kept me in my 2001 Miata for over 20 years.
Victor and the other team members are very professional and great to worked with. They were exceptional in meeting my customized service requirements.
The staff is so friendly and accommodating. They instill confidence and care about their customers and making sure the car is safe to drive.
I had the best experience at Town North Mazda! I was in an accident that totaled my vehicle and was expecting to have even more stress when it came time to find a new one. Instead, I had the pleasure of working with Michael Leyzerzon and Alex Tsvang (GM) who both made getting a new vehicle a seamless experience for me. When it came time to work with the finance department, Frank Neal was friendly and extremely helpful in completing my purchase. I will definitely be sharing my experience with my friends, family, and coworkers and urge anyone reading this ...
As always, service done on my car was excellent. Victor explained everything and provided options. Work was done right the first time so I don’t have to worry about it
Great experience with Michael Leyzerzon who helped my husband & i to choose a Mazda CX30 for me💯👏, 11 days ago! Michael Leyzerzon was totally honest and patient, which made me very comfortable to come back to Town North Mazda Richardson, the next day to buy the car. Thanks a lot Michael Leyzerzon for your wonderful service !
My wife and I had a great experience working with the sales person at the North Town Mazada. His knowlege and technical skills was greatly appreciated by us.
This is a challenging market for car purchases. I was very fortunate to find a new 2022 CX-9 Signature with the exact colors and features I was looking for and Alex and his Team really pulled out all the stops to provide me with all the discounts and incentives possible. I also got a very fair deal on the cost of my GAP and Extended Warranty products. I was very upside down in my previous car but I believe they gave me top dollar and, fortunately, I was able to bring enough cash to more than make up the difference. I ...
Isaiah and Craig at town north were terrific in helping me purchase my first car! Thank you!
This was the best experience by far buying a car. It went so smooth, honest, and easy going, because they took the time to explain so clearly step by step, that we were not surprised with extra charges on the final price, like we have had experienced in past car purchases from another dealers. We want to thank Fabian Santaella, Will Miller, Will Ludvigson and the Finance person that I forgot his name.
My service center specialist was friendly, professional and, helpful. I definitely recommend this dealership to family and friends.
Love that you send the videos . Thank you . It’s really helpful . We will be back
Victor provided expert service and helped us understand repair. The video was exceptional and visually informative.
Thumbs up to Richard and Craig for the best assistance they extended to us! They have made our vehicle shopping experience so easy and satisfactorily. They deserve more than 5 start! Plus the Receptionist has been so accommodating and helpful.
Great experience, very friendly team. From the general manager to the sales people everyone was very professional and patient. Highly recommend the Town North Mazda to anyone.
Jason Argyriou was amazingly knowledgeable, efficient, courteous, friendly, professional. We went in to buy a used car and he ended up selling us a new Mazda CX-30. We will recommend him for sure.
My car was taken as soon as I drove into the service drive. I received a video of my vehicle being inspected while I was waiting. Waiting area is bright and clean. There was no water or coffee in the area for customers waiting on their vehicles.
I received excellent service once again from Victor Bernal and the rest of the service team.
Everything went really great. Neil was very professional and excellent service. Look forward to working with Neil again.
Victor always goes the extra mile to provide great service. His professionalism, care, and great support keeps me coming back.
Victor always is on point, friendly, knowledgeable and upbeat. I always feel taken care of!
Everything was great from beginning to the end always great service taking care right away friendly workers
I was headed to another Mazda dealership and got a call from Michael at Town North! He was super respectful and honest! He told me what he could and would do to earn my business and I told him thanks but I was pretty sure I was buying one from this other place! Boy did I learn real fast! That dealership changed over night! But I left and called Michael back! He said he would do everything he had talked about and would help me any way possible! So I made the drive he ant the rest of the staff ...
Thank you, Victor, and the service team at TownNorth Mazda for resolving the issue with my CX-5! So happy with the great service I received at TownNorth Mazda.
Hope this helps you find the best sales team in North Texas! Michael was an answer to prayer! I was going to a different dealership when he called and told him that! He didn't disrespect them or talk down about them but told me if it didn't work out then to call him! Well it didn't for one reason or another but I called Michael and he talked to me for bout 20 mins and I decided to go there! I went and the visit was better than the call! He was down to earth and straight forward! ...
Terry Kilpatrick was simply great. His honest and straightforward approach was a refreshingly welcome. Would definitely send others to him.
Had my car back much earlier than expected. Problem fixed and they noticed I needed an inspection so got that accomplished as well. Easy to work with. Love Town North Mazda!
Victor in Service Department is professional and pleasant to work with. The Lady that takes the or my$$$ is marvelous. North Town Mazda is just a very professional business. Everyone seems eager to take care of me as quickly and efficiently as possible. Mazda vehicles are extremely reliable; I hope to buy another within 2 years or less. Thank you Mazda
Great and prompt service. Victor is very professional and communicates very well. Very reasonable pricing.
In and out quickly for the 15,000 mile check up. Great service, as always!
Service to my vehicle was completed promptly and professionally. Many thanks to Alec and the entire service department.
Excellent service and experience. I could not be more satisfied for the purchase of my vehicle.
Helpful, good communication, timely repair, reasonable pricing. Alec was very helpful and honest with the timing of repair. Video presentation of the technician reviewing the condition of our car was a new feature and appreciated.
Outstanding service and experience. Fabian was very professional, responsive, friendly and helpful. Sales manager Will was also wonderful to work with.
I like Town North because it is not part of a huge conglomerate. Service is personal fast and friendly. Have been getting my car serviced here for years .
Richard Blye was over the top fantastic. We are so thankful for him & the dealership!
We are super happy with every aspect of our interaction with Victor, our Service Manager, the courtesy shuttle, the affordable repair and State Inspection of our 2009 Mazda Grand Touring! They quickly and professionally resolved all issues! Victor and his crew have made us Town North Mazda Customers for Life!
The service is the main reason to come to Town North Mazda. They have been maintaining our cars since 2004, and have done so very professionally. Victor Beral is the most professional service manage I have worked with, and he is a straight shooter. FM Carroll
The folks at Mazda Town North were exceptional with care and Customer Service. The video provided was informative too. .
My daughter took the car in for me. When she returned she kept saying “everyone was soo nice”. I also received a text with a video of my car and the work performed. This was such a wonderful extra that I did not expect and I really appreciated since I was not able to be at the dealership.
My experience is always exception when I schedule an appointment with Victor in service. He has everything ready when I arrive and he keeps me updated throughout the service. He is why I've been coming all these years!
Sammy Benton was great to work with. He was very friendly, patient and professional. Town North Mazda is the best!
Excellent customer service! Will be coming to this location from now on for my Mazda vehicle’s repairs and maintenance.
Good selection during these difficult times of vehicle availability. Salesperson very helpful and informative. Overall very supportive and tried to make the process easy and quick.
They promptly got me in, the job was finished ahead of schedule, and the price was fair. I’m very pleased.
I cannot believe they experience i had. My previous dealership doesn't hold a candle to this one!
Great place to buy a car. Arthur is very educated on the products he’s selling.
Customer service was great from first phone call to purchase. Fabian was great to work with
We have had the best experience in Town North Mazda, they care about meeting expectations and giving you the best service, from guidance for selecting the best car for you, maintenance package, and excellent post-sale customer service.
Great service as always. Thank you Aaron and the team. I had a great time there.
I've been using this dealership for the service and repair of my 2009 CX-9. Their prices are competitive, their service people are friendly and knowledgeable, and they have a new modern building. I won't go anywhere else.
Service was completed at the time promised and I was kept advised of the progress.
They were fast and completed the services in a timely manner. Communicated well and kept me in the loop along the way.
I was brought to this survey after I did my first service last Friday. But I would like to say that Town North Mazda is an amazing dealership for everything I have transacted with them so far. They made my first-time car purchasing experience a smooth and easier one during the crazy time for auto market! The staff there are very nice and helpful. I felt at home whenever I visited them. I will definitely recommend this dealership!!
Victor Bernal was a tremendous help with servicing my grandson's Miata. Victor helped me with my 2004 Miata from 2004-2012 and did a great job. The fact that he has been with Town North service for 24 years gives him a wealth of practical experience on the service drive. Victor guided the process from the appointment stage all the way through a fairly complicated 13 line repair order. Well done! (However, I did have one experience that was less than good. When we arrived to pick up the car, the advisor on duty had difficulty getting the attention of the valet "...
Richard is amazing and help me to get a good deal. Thanks to Finance Department!
The staff here made a new car purchase a very pleasant process, which has always been the case in my previous experience. It should be fun and not a hassle, and I appreciate that a great deal.
I loved the video the technician created explains what was wrong with our vehicle and walked us through the fix he made.
Always friendly, courteous and efficient service. Have been going to this dealership for years since we bought first Mazda. We have owned 4 Mazdas and love our CX9.
It was a pleasure working w Rick, Ash and Will, they are very knowledgeable and friendly. This is my 3rd car I buy here and will definitely recommend!
They were very friendly on the phone, as well as in person. David spent over an hour with me when we first met, as did Fabian the next day. All in all, the process was painless and organized. I would recommend this dealership to anyone! And, I love my MX-5 RF Club!
from me being from the car bus myself they were the best i have ever been to. eveyone was great to talk to they made the process go great, if i was ever going back to the car bus they are the one i would work for thank you again
I have never been so pleased while buying a car. They LISTENED when I told them I had a limited amount of time and the process moved very quickly! Although I was the one in a "hurry" I never felt rushed by Fabian. He was very knowledgeable and answered all my questions. I got the absolute perfect car, and I'm in love!! Craig in finance was great and was also knowledgeable and kind. These are very nice folks. This is my second time to buy from Town North Mazda, I'm glad I did!
I received a warm welcome from all the employees to begin, then the timely video reviewing my car's service inspection and needs. Scheduled maintenance completed with car being returned to me within the hour.
Really amazing services. Have a specific video to record the exam process and then take the parts where it requires fixing to me (filters) and still ask my opinion if I want to fix them here. 100/100
I had my car towed to Town North because it was close being from out of town. What a lucky break. From the moment I arrived at the dealership with my car I was greeted with genuine concern and a desire to help. I immediate felt as others came and went in the office that this was a professional operation. They met every promise they made on time of service and I was so surprised to get a video by email of their initial inspection of my car. I would recommend their service department to anyone.
Alec Shea was very helpful and professional. He went above and beyond showing me what was happening with the car while it was on the lift.
I have been having my vehicle serviced at this dealership since 2004 and the service has always been excellent. In particular, service advisor Victor Bernal has been outstanding.
They treat you as a family, great service, great prices. Respectful personal. They always keep promise
When I purchased my Mazda in 2015, I decided to exclusively go to Town North for all my maintenance and repairs needs. It has proven to be a wise decision!
When I purchased my Mazda in 2015, I decided to exclusively go to Town North for all my maintenance and repairs needs. It has proven to be a wise decision!
I bought two Mazda from this place within 11 months. Everyone is professional and welcoming. Ash, my sales rep is outstanding, knowledgeable and attentive. Their management and Finance team are excellent. They structured the finance terms for me the way I requested it. Go for a visit and confirm for yourself!
Great experience while buying CX-5. Alex and Ash are the very friendliest car salesmen I’ve ever met. They made the whole process easy and pleasant. Great team of people at Town North. Thank you.
Great service as always. My car was serviced as promised and I am very satisfied.
Very good helpful and honest. Like doing business here. Anna and victor made every thing work